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D&B Global Products

Operational

D&B North American Products

Operational

D&B Norwegian Products

Operational

D&B Swedish Products

Operational

D&B Danish Products

Operational

D&B Finnish Products

Operational

D&B Swiss Products

Operational

External Services

Amazon Web Services

Azure

Google Cloud

Salesforce

Scheduled Maintenance

SaaS Application Maintenance for Windows patching in PROD and TEST environments for September 2026Planned Maintenance

Schedule

September 19, 2026 20:00 - September 20, 2026 13:00 UTC

Components

D&B Global Products

Locations

Receivables Intelligence - GETPAID

Description

SaaS Application Maintenance for Windows patching in PROD and TEST environments for September 2026 The following patch schedule is part of continued efforts to enhance the security and performance of D&B Receivables Intelligence powered by FIS GETPAID. These individual events may require downtime extending beyond the standard maintenance window (Saturday 9am to 5pm Eastern Time) as indicated on the Windows Patching Calendar provided below. Environments will not be accessible during the respective scheduled time. These dates correspond to the weekends following Microsoft Patch Tuesday, which is the second Tuesday of every month. Please see below for the scheduled PROD and TEST patching sessions. Note: Each scheduled maintenance period begins at 4:00pm ET on the indicated Saturdays and runs until 9:00am ET Sunday as further explained below. The December patching schedule is subject to change due to change control and freeze. September: Weekend 1 - Test – 09/12/2026 - 09/13/2026 Weekend 2 – Production - 09/19/2026 - 09/20/2026 If you have any questions or need to report any issues, please submit a ticket via D&B Support. While we make every effort to notify our clients in advance, in the event of unforeseen circumstances, we reserve the right to extend scheduled maintenance windows, or to perform unscheduled maintenance. Recommended Client Actions We recommend that users test access to their hosted applications the business day following maintenance activity. No additional action is required on the client’s side as part of this scheduled maintenance.        Contact Customer Support: dnb.com/en-us/utilities/global-customer-service-centers.html
Technical Maintenance - Consumer Intelligence API SE, SPAR Notifications, Infotorg person Spar API, Infotorg Person - September 26th 2026 Planned Maintenance

Schedule

September 26, 2026 01:00 - 14:00 UTC

Components

D&B Swedish Products

Locations

Consumer Intelligence API SE, Infotorg person Spar API, Infotorg Person

Description

Technical Maintenance - Consumer Intelligence API SE, SPAR Notifications, Infotorg person Spar API, Infotorg Person - September 26th 2026 Dear Client Serviceunderhåll SPAR, lördag 26 september Lördag 27 september från kl 03.00 - 17.00 , sker planerat serviceunderhåll som kan medföra störningar i våra tjänster Consumer Intelligence API, SPAR Aviseringar and Infotorg Service Maintenance SPAR, Saturday 26 September On Saturday 26 September from 03:00 - 17.00 and during the following morning, planned service maintenance will take place that may cause disruptions in Consumer Intelligence API, SPAR Notifications and Infotorg If you have any questions or identify an issue, please submit a ticket via our European Community Portal (https://europeancommunity.dnb.com/) Please DO NOT reply to this email. This is not a client support inbox. Please contact your Dun & Bradstreet account representative for more information or contact us at service.dnb.com.
Risk Analytics, Direct + & Onboard - Dow Jones Scheduled Maintenance - September 26th 2026Planned Maintenance

Schedule

September 26, 2026 16:00 - 21:00 UTC

Components

D&B Global Products

Locations

D&B Risk Analytics, D&B Direct Plus

Description

Risk Analytics, Direct + & Onboard - Dow Jones Scheduled Maintenance Scheduled Downtime - 12 PM to 5 PM EDT Estimated Outage - 5 Hours Dow Jones will perform scheduled disaster recovery testing on September 26, 2026, from 12:00 PM to 5:00 PM EDT. During this time, Risk Analytics screening services that rely on Dow Jones data may be temporarily unavailable, including screening searches, monitoring, and alert generation. We recommend planning any time-sensitive screening activities outside of this maintenance window. Thank you for your patience and understanding. Contact Customer Support: dnb.com/en-us/utilities/global-customer-service-centers.html
FIS GETPAID Disaster Recovery ExercisePlanned Maintenance

Schedule

September 26, 2026 20:00 - September 27, 2026 01:00 UTC

Components

D&B Global Products

Locations

Receivables Intelligence - GETPAID

Description

FIS GETPAID Disaster Recovery Exercise What you need to know This notice is to inform you of the scheduled Disaster Recovery Exercise (DRE). Planned Start: 4:00 p.m. ET, Saturday, Sept. 26, 2026 Planned End: 9:00 p.m. ET, Saturday, Sept. 26, 2026 Impacted environments - Production - Test This scheduled DRE is for the GETPAID environment hosted in Azure® and is intended to validate recovery procedures and ensure readiness in case of a real disaster scenario. - GETPAID SaaS customers are included. - By default, you’ll be a passive participant, meaning during this exercise there will be no access to client Production and Non-Production systems. Steps FIS is taking FIS will engage all required teams to perform the exercise, including: - Application Validation - Recovery Time Objective (RTO) Validation - Recovery Point Objective (RPO) Validation Steps for you to take We recommend users test the access to their hosted applications the business day following this maintenance activity. Users are encouraged to clear their cache and cookies, and to check the basic functionality and appearance of their D&B Receivables Intelligence product. Should you identify an issue, please submit a ticket with Dun & Bradstreet Support – www.service.dnb.com. While we will make every effort to notify our customers in advance, in the event of unforeseen circumstances, FIS reserves the right to extend scheduled maintenance windows, or to perform unscheduled maintenance. You can receive real-time notifications regarding your product(s) and service(s) including important events such as this one by subscribing to the Dun & Bradstreet Operational Status Dashboard. Please DO NOT reply to this email. This is not a client support inbox. Please contact your Dun & Bradstreet account representative for more information or contact us at service.dnb.com.
Direct + Multi and HVM Planned Maintenance – Software Platform Upgrade - * Rescheduled September 26th 2026*Planned Maintenance

Schedule

September 27, 2026 03:00 - 11:00 UTC

Components

D&B Global Products

Locations

D&B Direct Plus

Description

Direct + Multi and HVM Planned Maintenance – Software Platform Upgrade - Rescheduled Planned within D&B Maintenance Window - Rescheduled September 26th, 11 PM - 7 AM EST As part of the migration of Multi process API to an optimized software platform, we will require downtime on Multi process API. Scheduled Downtime – September 26th – 11 PM - 7 AM EST The estimated outage is expected to take 8 hours. This maintenance window will impact any transactions connecting to the Multi process API, impacting Match (match), Match & Append (extmatch), and High Volume Match (hvmatch) functionality of Multi process. - Service will be unavailable during this window. - Customers should not submit any jobs, inquire regarding submitted job status, or pull processed records during this period, as all Multi process transactions submitted during the maintenance window will fail. - Customers can submit jobs and resume all other Multi process transactions once the deployment has been completed and signed off. - No impact to other Direct+ API. - During this downtime window, all Multi process API transactions will result in 500 or 504 errors. - All transactions submitted to Multi Process before the maintenance window will be processed completely. Contact Customer Support: dnb.com/en-us/utilities/global-customer-service-centers.html Please DO NOT reply to this email. This is not a client support inbox. Please contact your Dun & Bradstreet account representative for more information or contact us at service.dnb.com.
D&B Connect Planned Maintenance – High Volume Match (HVM) Software Platform UpgradePlanned Maintenance

Schedule

September 27, 2026 03:00 - 11:00 UTC

Components

D&B Global Products

Locations

D&B Connect

Description

D&B Connect Planned Maintenance – High Volume Match (HVM) Software Platform Upgrade Planned within the D&B Maintenance Window - Rescheduled September 26, 2026, 11:00 PM - 7:00 AM EST. As part of a planned software platform upgrade for the High Volume Match (HVM) service, D&B Connect customers may experience processing delays during the maintenance window. The maintenance window is expected to take approximately 8 hours. Because D&B Connect leverages the High Volume Match (HVM) service for processing, the following impacts are expected during this period: • D&B Connect will continue to accept submitted jobs during the maintenance window. • Jobs submitted during the maintenance window will not fail; however, processing will be delayed until the High Volume Match (HVM) service becomes available. • Once the maintenance activity has been completed and validated, queued jobs will automatically resume processing. • Customers may experience longer-than-normal turnaround times for match-related processing during this window. • No action is required from customers. Previously submitted jobs will remain in queue and continue processing once service is restored. • All jobs processing prior to the start of the maintenance window will continue processing normally. • No impact is expected to other D&B Connect functionality that does not rely on High Volume Match processing. Contact Customer Support: dnb.com/en-us/utilities/global-customer-service-centers.html Please DO NOT reply to this email. This is not a client support inbox. Please contact your Dun & Bradstreet account representative for more information or contact us at service.dnb.com.
D&B Direct+ API Edge Capability Enhancements Planned Maintenance

Schedule

October 25, 2026 03:00 - 03:05 UTC

Components

D&B Global Products

Locations

D&B Direct Plus

Description

D&B Direct+ API Edge Capability Enhancements Dun & Bradstreet is committed to continually enhancing our products to ensure the best possible user experience. As part of this commitment, we will be performing edge capability enhancements for D&B Direct+ API on October 24th, 2026 at 11PM ET. To ensure a smooth and uninterrupted transition, please review and complete the actions outlined below Server Certificate Update (If Applicable) If your systems store Dun & Bradstreet’s server, intermediate, or root certificates within your certificate or trust store, please contact Customer Support (support.dnb.com) for certificate(s) and installation instructions. The certificates will become available on or about September 10th, 2026. The current certificate for plus.dnb.com is set to expire on October 28th , 2026. Failure to renew or update the SSL Certificate (where required) may result in service disruption Pre-Production Testing (Optional) For any pre-production testing needs, please contact your technology implementation partner or Customer Support (support.dnb.com). Thank you for your support as we make these enhancements.